| Shipping & Delivery Policy |
Domestic Shipping
Orders placed before 12PM eastern standard time Monday - Friday
will be processed immediately and shipping out that day (unless merchandise is on pre-order)
Orders placed on Friday after 12 PM will begin processing on the following Monday.
Presence NY will contact you with a follow-up email if the merchandise you have selected is
not currently in stock or if we need additional information for credit verification.
We use UPS shipping carriers exclusively. Sorry but we do not ship to P.O. Boxes.
Credit Card authorization and verification must be received prior to processing.
UPS deliveries occur Monday through Friday, excluding holidays.
If you require special shipping arrangements, please call us at 516-802-3030
DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS.
Domestic Order Processing Information
If you place an order using different billing and shipping addresses you may be
asked to provide further information. We do this to protect our customers against
fraud. This may delay the shipping process.
Pre-order Policy
*THIS DOES NOT INCLUDE ORDERS FOR PRE-ORDER JEWELRY AND CUSTOM EMBROIDERY*
*COUPON CODES CAN NOT BE USED ON PRE-ORDERS*
Please note that the pre-order delivery dates listed are approximate ship dates.
We are unable to guarantee delivery dates for pre-order items due to unforeseen
delays by the manufacturers. If for some reason we can not fulfill your request you
will be automatically contacted and refunded.
If you would like to cancel a pre-order we must be contacted within 48 hours for a
full refund. Any pre-order cancellations after 48 hours can only be canceled for an
online store credit. If you are unhappy with your merchandise upon arrival the
standard Return Policy applies. You have 15 days from the day you receive your
merchandise to cancel for a refund and 30 days for an online store credit. Final
sale items can not be returned or exchanged.
Custom Embroidered and Monogram Jewelry
Once an order is placed for any monogram merchandise it can not be canceled.
You will be automatically charged when order is submitted. Custom merchandise
is special made and can not be canceled or returned once purchased.
This includes:
• All monogrammed and embroidered totes, cosmetic bags, jewelry, wallets, spa wraps,
robes, slippers, beach bags and blankets.
• Special ordered jewelry such as Jennifer Zeuner, John Wind, Zoe Chico. Any pre-order
or monogram jewelry can not be canceled or refunded.
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COPYRIGHT ©2021 PRESENCE NY. ALL RIGHTS RESERVED.
